Hello,
Customer Satisfaction software should be purchased keeping in mind your specific requirements and the users whom you have to target. Ensure the security of the database of these softwares as they contain some confidential information about the customers.
IT Disaster Recovery & Business Continuity UK .
Customer Satisfaction software is a good software no doubt. However, you should be clear of your requirements before getting Customer Satisfaction software. I would also advise you to be careful about its database as it contains customer information.